Debt Collection service

The Debt Collection service includes reminder and collection services. Each case is monitored and managed according to the predefined rules defined with the creditor.

Settlement Schedule

Settlements are created once a week, including all pending allocated payments, and sent to creditors the same day.

Implementation plan

To enable full debt collection integration, use the following API endpoints.

Create collection case(s)

Start the implementation by submitting outstanding receivable(s) to the service.
Use the API endpoint Create Collection Cases

Retrieve case information

Monitoring of the case details gives your up-to-date information about the status of the case and connected outstanding receivables.
Use the API endpoint Retrieve collection case to get updates

Update of the receivables

When a creditor receives payments from a debtor, this information must be updated in Cash-In Payment Control. Use the Update Collection Receivables API endpoint to record these payments.

List of settlements

Retrieve the list of fresh settlements for the sales invoices that have received payments, and are part of the settlement.
Use the API endpoint Retrieve list of settlements

Retrieve settlement data

For detailed information on an individual settlement, the payload contains all invoices to which payments have been allocated.
Use the API endpoint Retrieve settlement data with settlement number

Retrieve credit loss data

Sometimes the debt collection process does not complete with success - due to debtor situation. We publish credit loss cases once a month (first day of each month)
Use the API endpoint Retrieve Credit Loss Receivables

Optional feature: Allocated Payment Transactions

This endpoint allows creditors to retrieve detailed payment transaction data related to debt collection cases. The returned transactions include rebates, write-offs, bank transfers, and other fund allocation events associated with payments.

The endpoint can be used to track how received funds have been allocated across cases and transactions.

API endpoint: Retrieve allocated payment transactions

Collection process flow

This diagram demonstrates the normal process flow of collection.

Debt collection flow diagram

Learn more about Debt Collection Process

It’s recommended to familiarize yourself with the Debt Collection process to better understand how the service works and what steps are involved.

Debt Collection service

Implementation plan#

Optional feature: Allocated Payment Transactions#

Collection process flow#

Implementation plan

Optional feature: Allocated Payment Transactions

Collection process flow